Refund policy

We want you to be satisfied with your purchase. If you need to request a return, refund, or exchange, please review the policy below and contact our customer support team for assistance.

Return Request Period

You may submit a return request within 30 days of receiving your order. Requests submitted after this period may not be handled under this policy, except where otherwise required by applicable law.

Return Conditions

Items submitted for return should remain in reasonable original condition and, where possible, include the original packaging, accessories, and other items supplied with the product. Items that have been used, damaged, or returned with missing accessories may require further review before a return can be approved.

For Halloween Decorations and Christmas Decorations, please retain the original packaging, accessories, and related components where possible, and carefully protect the items to help prevent additional damage during return shipping.

How to Request a Return

  1. Contact us at [email protected] within 30 days of receiving your order.
  2. Provide your order number, product details, and reason for the return.
  3. Wait for our customer support team to confirm the request and provide further instructions.
  4. Send the item back according to the instructions provided by our support team.

Please do not send an item back before receiving return instructions, as this may affect the handling of your request.

Refund Processing

Once the returned item has been received and confirmed to meet the refund conditions, we will process the refund. Refund processing generally takes 5–10 business days. The time required for the funds to appear in your account may vary depending on your payment provider or bank.

Exchanges

If you would like to exchange an item, please contact our customer support team first. Exchange requests are subject to product condition and stock availability. We will explain the available options after reviewing your request.

Return Shipping Costs

Unless otherwise required by applicable law, or where our support team confirms an issue such as a defective item, shipping damage, or an incorrect item, return shipping costs are generally the responsibility of the customer.

Restocking Fee

We do not charge a restocking fee.

To request a return, refund, or exchange, please contact us at [email protected].