Terms of service

Martbanes aims to provide clear shopping assistance and helpful after-sales support. This policy explains our service principles regarding product information, order assistance, and customer inquiries.

Product Information

We make reasonable efforts to display available product details, including product names, intended uses, specifications, materials, dimensions, colors, designs, and other relevant information on our product pages. Product sizes, appearances, structures, configurations, and package contents may vary. Please refer to the information provided on the individual product page.

For Halloween Decorations and Christmas Decorations, please review the dimensions, materials, colors, intended settings, installation or display methods, and included accessories shown on the relevant product page before purchasing.

Order Assistance

If you experience an issue while placing an order, making a payment, or checking order processing status, please contact us with your order number. We will assist in checking the order based on the available information.

After-Sales Support

If an item arrives with an issue, is damaged during shipping, or does not match your order, please contact us as soon as possible. Include your order number and clear product photos or a description of the issue so that we can review your request and provide assistance.

Customer Support Hours

Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). Inquiries received outside these hours will be handled as soon as reasonably possible during the next support period.

Contact Information

Email: [email protected]

Phone: +86 18028047637

We will make reasonable efforts to respond to customer inquiries promptly and provide assistance based on the actual circumstances of each order and product.